Refund & Cancellation Policy
We want every family to feel confident enrolling. Read our full refund and cancellation terms below.
Last updated: June 2026 · Effective immediately
Overview
EpiqMinds is committed to delivering an exceptional 1:1 Robotics & AI learning experience for every child. We understand that enrolling in a new program is a significant decision, and we want all families to feel confident and informed before committing.
This policy applies to all EpiqMinds Level 1 enrollments under the Founding Member offer (Monthly Plan at $549 and Pay Upfront plan at $499). This policy governs refunds, cancellations, and returns of the hardware kit.
Please read this policy carefully before enrolling. By completing your enrollment and payment, you agree to these terms.
Refund Eligibility by Scenario
| Scenario | Refund Eligibility | Amount Refunded |
|---|---|---|
| Cancellation before kit is shipped & before any sessions | Full Refund | 100% of amount paid |
| Kit shipped, no sessions attended yet | Partial Refund | Program fee minus kit cost ($100) and shipping |
| 1–3 sessions attended, dissatisfied | Partial Refund | Remaining unused sessions refunded (minus kit & shipping) |
| 4 or more sessions attended | No Refund | Not eligible — sessions are non-refundable once attended |
| Kit damaged, lost, or not returned after cancellation | No Kit Refund | Kit cost ($100) is non-refundable in all cases |
| Technical issues caused by EpiqMinds preventing sessions | Session Credit | Replacement sessions at no cost, or pro-rata refund |
Hardware Kit Policy
The hardware kit is a physical product that is prepared, packed, and shipped specifically for your child's enrollment.
- •Once the kit has shipped, the kit cost ($100) and shipping charges are non-refundable under any circumstances — including if you cancel before sessions begin.
- •If a kit arrives damaged or with missing components, contact us within 7 days of delivery at hello@epiqminds.com with photos, and we will arrange a free replacement.
- •Kits that have been opened and used (components assembled or circuit boards tested) cannot be returned.
- •If a refund is approved for the program fee portion, you are not required to return the kit — it is yours to keep.
Session Cancellation Policy
Individual sessions (not the full program) may be rescheduled or cancelled by the family with notice:
Monthly Plan — Cancellation Mid-Program
If you are on the Monthly Plan ($549) and wish to cancel after Month 1 but before completing the full program:
- •Cancel before Month 2 payment: Month 2 and Month 3 payments will not be charged. No refund on Month 1.
- •Cancel mid-Month 2: Month 2 payment already collected is non-refundable. Month 3 will not be charged.
- •Cancel mid-Month 3: Full Month 3 payment collected is non-refundable. No further charge.
The hardware kit and any sessions already attended are non-refundable in all mid-program cancellation scenarios.
How to Request a Refund
All refund requests must be submitted in writing. Here is the process:
Disputes & Exceptions
EpiqMinds reserves the right to make exceptions to this policy at our sole discretion in cases of genuine hardship, medical emergency, or other extraordinary circumstances. Each case will be reviewed individually and fairly.
If you believe your situation warrants an exception, please write to us at hello@epiqminds.com with full details. We will do our best to find a fair resolution.
This policy is governed by the laws of India. Any disputes that cannot be resolved directly with our team may be referred to appropriate dispute resolution mechanisms under applicable law.
Questions About Your Refund?
Our team is ready to help. Reach out and we will respond within 24 hours.